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LogMeIn Rescue - 31 August, 2017, Technician Console (Windows)

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Information

 
Release Date8/31/2017
Body
ComponentAvailability
Rescue Technician Console, Browser
(v7.11.3140)
Download (no automatic update)
Rescue Technician Console, Desktop
(v7.11.3140)
Download (no automatic update)

This release features the following new features, fixes, and improvements:
  • New features:
    • LogMeIn Rescue offers an additional way of protecting Rescue accounts. In the Rescue Administration Center, under Global Settings > Two-step verification, Master Administrators can force members of their organization to use the two-step verification method for logging in to Rescue.
    • The Rescue Technician Console now supports the Kerberos authentication protocol.
    • When a support technician is working on a remote control session in full screen mode, they can now see the Chat panel without toggling between windows.
    • In the Rescue Administration Center, under Organization > Permissions, Administrators can control whether they want members of a Technician Group to be able to capture images of the customer’s screen during a session.
  • Improvements and fixes:
    • Stability and reliability enhancements for Rescue and Lens session screen recording and playback.
    • Resolved an issue where streaming for a Lens session would not start if there was no microphone attached to the technician’s computer.
    • Resolved an issue where expanding/collapsing the whole Organization Tree in the Rescue Administration Center did not work properly for large accounts.
    • The session chat log now indicates when a session is started as a Windows System Service.
ProductLogMeIn Rescue

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