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Why do I get 'Access Denied (5)' when using File Manager?

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Information

 
Answer

Symptom
While attempting to use File Manager, you receive an Error 5 message.

Cause
Error 5 indicates that you do not have the required permissions to access a file. With File Manager, all the read/write permissions are taken from the username and password used at login. Some files may only be accessible through a certain Windows or Mac username, so you may not be able to access them if you are using an access code or username without the proper permission for a given file.

On a Mac, you may also get an Error 5 when attempting to copy to the root directory. In this case, simply choose another location that is not the root directory.


Action/Workaround
Option 1
When you connect to the host computer, instead of entering an access code, click More and enter the correct Windows or Mac username and password of the host computer. 

Option 2.
If there is no Windows or Mac password associated with the username, you can edit files and folders so that they are accessible to multiple users (that is, they are not private). 

On Windows:

  1. Open Windows Explorer and navigate to the file or folder that you want to make accessible.
  2. Right-click on the file or folder and select Properties.
  3. On the Sharing tab, click Advanced Sharing.
  4. Select the Share this folder option and click OK.

On a Mac:

  1. Open Finder and navigate to the file or folder that you want to make accessible.
  2. Right-click on the file or folder and select Get Info.
  3. On the Sharing & Permissions pane, select everyone.
  4. Select Read & Write in the Privilege column.

Option 3.
Assign a password to the Windows or Mac account where you cannot access a file. To do this in Windows, connect remotely to the computer and assign a password on the Control Panel under User Accounts. LogMeIn will automatically associate itself with any administrative Windows account that has a password.

Note:
You will see this error when you are logged in with an Administrator's account if User Account Control (UAC) in Windows 7 or Vista is turned on.  UAC protects important system folders, such as C:\ and C:\Windows, and will not allow you to transfer files to those folders.  The only workaround is to turn off UAC. For information about turning off UAC, open the Windows Start menu and type UAC into the Search field and press Enter.

ProductLogMeIn Pro; RemotelyAnywhere

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