Make sure you are using up to date, officially supported third-party technology together with LogMeIn Backup. LogMeIn Backup is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed).
LogMeIn Backup is officially supported on the following Operating Systems:
- Windows 7 32 and 64 bit
- Windows 2000/Server 2000 (VSS not supported)
- XP (SP3) 32 and 64 bit
- Server 2003/2008 32 and 64 bit
- Vista 32 and 64 bit
Note 1: Due to operating system limitations, Backup cannot backup open files on Windows 2000 and 2000 Server.
Note 2: LogMeIn Backup is not supported on Windows 8 or higher.
Running a NAS device?
You must have access to a Network Attached Storage (NAS) device to use it as backup storage. To check whether you have access to a NAS device, open Windows Explorer and make sure that your device is listed.
To run a scheduled backup on a network drive, you must first authenticate yourself to the network. To do so, open LogMeIn Backup and enter your domain name and password on the User Settings > Scheduled Backups
System accounts generally cannot access network drives; therefore, if you select the Run Scheduled Backups under the System Account
option, your scheduled backup may fail to complete on a NAS device.Important
NAS devices generally do not accept Local Windows credentials unless they are a member of a domain.