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System Requirements for LogMeIn Rescue

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Technician Desktop Device System Requirements

Any computer running the LogMeIn Rescue Technician Console must meet the following system requirements.

Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn Rescue. LogMeIn Rescue is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more

Standalone version of Technician Console:

  • Microsoft Windows 7, 8, 8.1, 10, Vista
  • Apple Macintosh OS X 10.7 (Lion) and above for Technician Console for Mac desktop application
  • A working Internet connection (ISDN or faster if performing remote control or remote viewing)
  • Up to 100MB of memory plus 20MB per remote control session
  • Up to 30MB of storage space plus 20MB for all smartphone simulations

Additional requirements for the browser-based Technician Console:

  • Server 2008, Server 2012 (including 64 bit versions of each)
  • Internet Explorer 7, 8, 9, 10, 11 with support for 128-bit or 256-bit encryption
  • Chrome is not currently supported
  • Firefox version 43 and above is no longer supported due to changes in their plugin policy

Requirements for using the Collaboration version of the Technician Console:

  • Microsoft Windows 7, 8, 8.1, 10, Vista
  • A working Internet connection 
  • Up to 100MB of memory plus 20MB per remote control session

Customer Desktop Device System Requirements

Technicians using LogMeIn Rescue can provide remote support to computers meeting the following system requirements:

  • Microsoft Windows 7, 8, 8.1, 10, Vista, Server 2008, Server 2012 (including 64 bit versions of each).
  • Apple Macintosh OS X 10.4 (Tiger) and above.
    Note: Rescue Applet with Mac Instant Chat requires OS X 10.6 (Snow Leopard) and above.
  • For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
  • 100MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)

Choosing how to handle sessions when an unsupported OS is detected

It may happen that customers using an unsupported operating system try to start a Rescue session. Administrators have two options available in the Administration Center on the Global Settings tab under Unsupported customer OS > If an unsupported OS is detected:

  • Start Instant Chat session – Place the customer in an Instant Chat session.
  • Do not start session – Show the customer a message explaining that they cannot start a session because they are using an unsupported browser.

Customer Mobile Device System Requirements

All devices running a supported platform can be supported by technicians with the LogMeIn Rescue mobile add-on. For details, visit this page: https://secure.logmeinrescue.com/helpdesk/mobilesupport/overview.aspx

Note: The LogMeIn Rescue mobile add-on does not currently support being used through a proxy server.

Requirements for Using the Rescue Lens Feature

Technician Console

  • Internet connection with minimum 800 kbit/sec bandwidth
  • From both the support technician's and the customer's network, the following web resources need to be accessible:
    • *.logmeinrescue.com domain group
      Note: For Rescue-enterprise customers the *.logmeinrescue-enterprise.com domain group applies.
    • For networks explicitly filtering outbound destination ports and protocols, the following ports are used on the Rescue side: 15000 (UDP traffic) or 443 (TCP traffic) for Rescue Lens media sessions
      Example: rescuemedia[XX-XX].logmeinrescue-enterprise.com:443

Rescue Lens Android App

  • Android 4.1 or above (Android 5.0 or above recommended)
  • Dual-core CPU (Quad-core recommended)
  • 1 GByte RAM (2 GByte RAM recommended)
  • 20 MByte free space
  • Camera with autofocus and resolution of 640*480
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)

Rescue Lens iOS App

  • iOS 9 or above
  • 20 MByte free space
  • Internet connection with minimum 400 kbit/sec bandwidth (4G/LTE or equivalent WiFi recommended)
ProductLogMeIn Rescue

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