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Screen Recording and Screen Capture with Rescue Lens

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Rescue Lens allows you to record sessions and take screen captures during your Rescue Lens sessions.

Screen Recording

AvailabilityTechnician Console
IconUser-added image
Default storage locationC:\Users\[username]\Documents where [username] is the username of the user logged in.

You can set the Screen Recording location to a different folder by going to Options > Screen Recording folder....

Tip: We recommend setting a default location on your local drive For example: C:\Screen_Recordings.
File formatSession recordings are always saved as .mkv files. To view this file type use VLC player or download the mkv codec for windows.

Screen Capture

AvailabilityBoth Technician Console and Web Console

Tip: In the Rescue Lens Web Console, once the session has ended you can download all the snapshots taken during a session by clicking Snapshots > Download.
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User-added imageUser-added image

Tip:
 We recommend using the Freeze camera stream option before taking a Screen Capture for optimal results: 
 User-added image
Default storage locationDefault storage Location: In the rescue Technician Console, you are prompted for a location to save the capture, whenever you take a Screen Capture.

Tip: We recommend setting a default location on your local drive, for example: C:\Screen_Captures.
File formatThe default file type is .jpg. 
ProductLogMeIn Rescue; Rescue Lens

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