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Offline Mac: Troubleshooting Macs running FileVault

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Information

 
Answer
Symptom

LogMeIn shows your Mac as Offline even though you know it is Online.

Cause

On Macs with File Vault or File Vault 2 enabled in OS X, LogMeIn is unable to go Online until you enter your password locally each time the Mac boots. File Vault / File Vault 2 is using your password to encrypt the disk; no applications can start while the disk is in this state. This problem frequently arises after a remote reboot.

Resolution

Someone physically present at the computer must log in with a valid Mac username and password. 
Hint: For computers in a trusted location that you regularly access via LogMeIn, you may want to consider disabling FileVault.

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