Welcome to LogMeIn Support!
Reset Search
Search

Article

Is there a limit on the number of concurrent Rescue sessions?

« Go Back

Information

 
Answer

In case of private sessions:
There is no restriction on the number of concurrent private sessions. However, there is an account-level restriction on the number of new sessions that can be started per minute. A maximum of 500 new private sessions can be started per minute per Rescue account. Time calculation uses a rolling time method (“DateTimeNow” minus 60 seconds).
When the maximum number of concurrent sessions has been reached and a new private session is initiated for the concerned Rescue account, the customer is redirected to the following URL: https://secure.logmeinrescue.com/errorpages/concurrentsessionslimitreached.aspx
 
Please note that the LogMeIn Rescue Technician Console has been tested with a maximum of 10,000 concurrent sessions in the queue. With more sessions in the queue, Technician Console performance may be compromised.
 
In case of channel sessions:
There is no restriction on the number of concurrent channel sessions.
 
Please note that the LogMeIn Rescue Technician Console has been tested with a maximum of 10,000 concurrent sessions in the queue. With more sessions in the queue, Technician Console performance may be compromised.
Product 

Is this article helpful?

 

   



Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Close X