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I'm using OpenDNS, why am I having trouble connecting with LogMeIn products?

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Answer

You may encounter connectivity issues when using LogMeIn products with OpenDNS.  This is due to OpenDNS categorizing LogMeIn domains as a proxy/anonymizer.  As a courtesy, we have provided workaround instructions below.

You have two options to resolve the issue.

Option 1.

From the OpenDNS dashboard, go to Settings > Select a Network > Web Content Filtering.  Uncheck the web filtering for the Proxy/Anonymizer category.

Option 2.

From the OpenDNS dashboard, manually whitelist our domains.  This is done by going to Stats > Choose a network > Blocked Domains, finding LogMeIn/Hamachi related domains, and whitelisting each one of them.  We do not recommend this option as you can not wildcard whitelist entries (*.logmein.com will not work).

Note:
LogMeIn support is unable to provide further assistance with this issue.  Please visit http://www.opendns.com/ for more information configuring OpenDNS.
ProductLogMeIn Rescue; LogMeIn Pro; LogMeIn Backup; LogMeIn Hamachi

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