You try to play a screen recording on a Mac computer, but it cannot be played in any media playback software.
The following formats are not compatible with Mac media playback software:
Save screen recordings as MRLE
In the Rescue Administrator Center under Technician Group
> Screen Recordings
, Administrators can set the Recording file format
to either Microsoft RLE (MRLE)
or Microsoft Video 1 (MSVC) (32-bit only)
. Both can be played using media playback software compatible with Mac.
Convert your screen recordings to MRLE
format using a Windows PC.
Download an MRLE converter, and change the file format of your recordings. LogMeIn does not endorse or recommend any particular converter software.