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How do I resolve an 'Error 11004'?

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Information

 
Answer

Error 11004 indicates a connection issue when your proxy is not configured to work with LogMeIn.

Action/Workaround

Specify the proxy server LogMeIn will use as an intermediary between your web browser and the Internet.
 
1. Access the host preferences: 
  • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
  • From a client computer, connect to the host Main Menu and follow this path: Preferences > Advanced
2. Under Proxy Settings, set the following options:
  • Proxy server address & port If you do not use a proxy server, leave this field empty. If you use a proxy, make sure the address and port information in this field match the information in your browser settings.
Tip: To find your proxy address and port in Internet Explorer, go to Internet Explorer > Tools > Internet Options > Connections > LAN Settings; or click Get proxy settings to retrieve available proxy settings.
Note: Uncheck the box next to Use automatic configuration script. Instead, you should manually enter the proxy as an IP address and make sure the proxy port number is also set.
  • Proxy user name: Complete this field if the proxy server requires authentication.
  • Proxy password: Complete this field if the proxy server requires authentication.
3. Click OK or Apply. 
Your settings are applied immediately to the host.
 
Note:
If you don't know your proxy settings, please consult your IT administrator.

ProductLogMeIn Pro; RemotelyAnywhere

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