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Article

How do I view a history of my account’s activity and usage?

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Answer

Account Activity and Usage Reports

There are three types of reports that show the history of your account’s activity and usage:

  • Remote Access Sessions (In Last Month): This report lists all of the remote access sessions initiated with host computers in your account in a specified time period (default time period is the last 30 days). Reported details include the group, the host computer name, the user, the start and end times of each session, and duration. This report answers the question "When were computers in my account accessed?" 
  • User Account Access (In Last Week): This report lists all of the occasions when your account was logged into. The default report includes the user, the user’s IP address, and the time the account logged in (login start). This report answers the question "When was my account logged into?" 
  • Account Audit: Available only to LogMeIn Central subscribers using an Account Holder profile. This report lists the activity that has occurred in your account in a given time period. The events reported include the addition or deletion of computers or users, invited users, and subscription changes. This report answers the questions "When were changes made to subscriptions and users in my account?"
Where can you find these reports?
When logged in to your account at LogMeIn.com, you can run these reports under  Reports > Report Viewer. Choose the Account Activity and Usage category. You can adjust the time period and add or remove fields in your report using the filters available for the report.

See the step-by-step instructions below.
 
Tip: If a report is empty and returns the message "No data found for this report," click the blue Filter button to display the list of available filters for the report. You can adjust the filters and add or remove fields for your report. Click Apply to apply your changes.

Step-by-step Instructions

To view the Remote Access Sessions report (When were computers in my account accessed?)

  1. On a PC or Mac, open your browser and log in at LogMeIn.com.
  2. On the left menu, select Reports > Report Viewer.
  3. At the top of the Report Viewer page, set the Category to Account Activity and Usage.
  4. On the Report drop-down list, select Remote Access Sessions (In Last Month).
  5. Click View Report. The report is generated.
Is the report empty? Do you see the message "No data found for this report"? Here are sample settings that should generate results:
  • Click Filter to display the list of available filters
  • Next to Session Start, clear the checkbox. The options in the row turn gray. This turns off the filter that limits results to the previous 30 days.
  • Next to User IP Address and Host IP Address, click the X in the Display column. The X is replaced by an "eye" icon, signifying that these columns are now shown in the report.
  • Click Apply. The report should no longer be empty.
For an illustration of filter setup for this example, see the screenshot below.
 

To view the User Account Access report  (When was my account logged into?)

  1. On a PC or Mac, open your browser and log in at LogMeIn.com.
  2. On the left menu, select Reports > Report Viewer.
  3. At the top of the Report Viewer page, set the Category to Account Activity and Usage.
  4. On the Report drop-down list, select User Account Access (In Last Week).
  5. Click View Report. The report is generated.
Is the report empty? Do you see the message "No data found for this report"? Here are sample settings that should generate results:
  • Click Filter to display the list of available filters.
  • Next to Login Start, clear the checkboxThe options in the row turn gray. This turns off the filter that limited the logins included in the report.
  • Click Apply. The report should no longer be empty.

To view the Account Audit report (When were changes made to users in my account?)

LogMeIn Central subscription required!
  1. On a PC or Mac, open your browser and log in at LogMeIn.com.
  2. On the left menu, select Reports > Report Viewer.
  3. At the top of the Report Viewer page, set the Category to Account Activity and Usage.
  4. On the Report drop-down list, select Account Audit.
    • Tip: If you don't see the Account Audit report listed, then you may be using a secondary user profile. This report is only available when using a so-called "Account Holder" profile.
  5. Click View Report. The report is generated.
Is the report empty? Do you see the message "No data found for this report"? Here are sample settings that should generate results:
  • Click Filter to display the list of available filters.
  • Next to IP Address,click the X that appears in the Display column. The X is replaced by an "eye" icon, signifying that these columns are now shown in the report.
  • Next to Event Date, clear the checkbox in the Filters column. The options in the row turn gray.
  • Click Apply. The report should no longer be empty.

Sample Filter setup for Remote Access Sessions report

report viewer filters


 
ProductLogMeIn Central; LogMeIn Pro

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