Products


All Products
LogMeIn Rescue
Rescue Lens
LogMeIn Central
LogMeIn Pro
LogMeIn Backup
LogMeIn Hamachi
RemotelyAnywhere
BoldChat
join.me
LastPass
Xively

Contact Us

Give us a call Close X
You can reach us at:

US Canada: 1-866-478-1805

Click here for more phone options

Our Support team is available 7:30 PM Sunday to 9 PM Friday (U.S. EST)
Welcome to LogMeIn Support!
Reset Search
Search

Article

Communication Error in Rescue Tech Console and Site Unaccessible

« Go Back

Information

 
Answer

Symptoms

  • You experience issues when accessing secure.logmeinrescue.com
  • You receive a communication error in the Tech Console when accessing secure.logmeinrescue.com

Solution

Internet Explorer

Modify your Internet Explorer settings to enforce TLS 1.0.
  1. In IE, click Tools > Internet options.
  2. Go to the Advanced tab.
  3. Scroll to the security portion in the Settings window. Remove the check marks for SSL, and ensure that TLS 1.0 is selected.
  4. Click Apply and restart the browser.
  5. Restart the Technician Console.
Add trusted sites to IE. 
  1. In IE, click Tools > Internet options.
  2. Go to the Security tab.
  3. Select Trusted Sites and then click the Sites button.
  4. Add the following sites: *.logmein.com; *.logmeinrescue.com, *.accounts.logme.in
  5. Save your changes
  6. Restart the Tech Console

Chrome 

See these instructions from Google
ProductLogMeIn Rescue

Is this article helpful?

 

   



Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Close X