Use the Active Session tabs to switch between up to ten concurrent
Click on the session you want to work with.
You will be able to support the customer using the
Technician Console tabs and workspace.
For Private Sessions, the name shown on the
Session tab is the name you enter in the Generate New Session dialog box when
you create the session. If you do not enter a name or other identifier when you
create a session, then the Active Session tab for that session will be labeled
Other options for switching sessions:
Click the Chat
panel belonging to the target customer's session
Click the target
session in the Session List
Note: The time shown on the Active Session tab is the elapsed time for
the current session status.
Tip: You can maintain ten active sessions at a time. Since On
Hold sessions do not count as Active, the hold feature gives you flexibility
when managing multiple sessions.