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LogMeIn Rescue Technician Console
Follow this procedure to connect to a customer using a link that
you send to a customer using a messaging service or related tool.
The agent's Technician Group must have
permission to start Private Sessions.
The agent's Technician Group must have permission
to use the Link connection method.
On the Session toolbar, click
Create New Session window is displayed.
Type the customer's name or other
identifier in the
You will use
this name to identify the session on the Active Session tab and in the Session
Copy Link to Clipboard.
The link is copied to your clipboard.
Paste the link into your messaging tool and send it to your
Ask your customer to open the message and click the link or
paste it to his browser.
The customer sees a dialog box asking him to download
the Rescue Applet.
Tell the customer to download the Applet.
The download should take about 15 to 30 seconds.
Note: The download procedure may vary depending on the customer's
operating system and browser.
Once the download is complete, ask the customer to click
Run to execute the Applet.
Once the Applet is installed, the customer status will
change from Connecting to Waiting.
Pick up the session by selecting it in the Session list and
Customer Status will change to Active.
You can now use the Technician
Console to deliver remote support.