Follow this procedure to make a recording of all on-screen
activity during a Remote Control or Desktop Viewing session.
The agent's Technician Group must have permission to record sessions.
During Remote Control or Desktop Viewing, click the
Screen Recording icon on the Remote Control
Start Screen Recording.
If you have not yet done so, you will be asked to choose a
folder where screen recordings will be saved.
Note: The customer is prompted during a remote control session when
the technician starts screen recording. This prompt is displayed even if the
customer previously granted the technician permission to access his computer.
Recording begins. All activity on the customer's screen will be
To stop recording, click the
Screen Recording button again and select
Stop Screen Recording.
Screen recording is ended. The session does not end.
The recording is saved
to the assigned location.
Tip: To set the folder where you want to save the recording
Options > Screen Recording
Note: Recording file format is set in the LogMeIn Rescue Administration
Center on the Settings tab. If files are saved to the LogMeIn proprietary
.rcrec format, then you will need to convert them to .avi using the
LogMeIn Rescue AVI Converter tool on a