To log on as a different Windows or Mac user, you must restart the
Applet as a Windows System Service or Mac OS X daemon.
You must be in an Active session with a customer lacking Administrator
rights on the host. You must be able to enter Administrator credentials.
On the Technician Console workspace, select the
Customer Desktop tab (this is the tab you use to
launch remote control and desktop viewing).
In the Username and Password fields, enter valid Administrator
credentials for the remote device.
Tip: If the domain name is needed in the
Username field, the acceptable formats are
Restart Applet as Windows System Service (or
Mac OS X daemon).
The chat log will indicate when the customer applet has
started as a Windows system service (or Mac OS X daemon) and is reconnected.
Launch remote control.
Log-off the current user or switch between users without losing
your connection to the machine.
Tip: To activate the login dialog box during a remote control
session, press the
Ctrl-Alt-Insert keyboard shortcut or click the
on the Remote Control toolbar.
Note: Rescue ensures that the technician will be logged out at the end of
any session in which a technician restarts the Applet as a Windows System
Service. The customer will be forced to log back in to his original
limited-rights account at the end of the support session, thus eliminating
potential security risks.