Click2Fix offers the
QuickNav widget, which enables technicians to jump
to specific settings or destinations on the customer's device.
The agent's Technician Group must have
permission to use Click2Fix for mobile.
The session must be Active.
Click2Fix tab under
QuickNav, click the destination you want to
open on the customer's device.
Don't see the one that you want? Click
More...to get a list of all the available
Tip: Pin your favorite items to the widget.
The selected destination opens on the customer's device.
With remote control. You are controlling the customer's device
and want to change privacy settings. Instead of clicking through to privacy
settings, you click the QuickNav
Privacy destination item. You will see that the
"Privacy settings" destination opens on the customer's device.
Without remote control. You want to guide the customer to
privacy settings on their mobile device. Rather than coach the customer through
all the steps to reach privacy settings, you click the QuickNav
Privacy destination item. On the customer's
device, the "Privacy settings" destination opens. Now you can coach the
customer to change the required setting.