Welcome to LogMeIn Support!
Reset Search
Search

Article

How to Invite an Internal Technician to Collaborate

« Go Back

Information

 
Body

LogMeIn Rescue Technician Console

With Technician Collaboration, multiple technicians can simultaneously support a single customer. Technicians can improve problem resolution by inviting online and available technicians from their Rescue organization to an Active session.

Requirements:
  • The customer must be running the Rescue Applet, Calling Card
  • The session must be Active
  • Send collaboration invitations must be enabled at the Technician Group level in the Administration Center
  1. On the Session List, select the Active session to which you want to invite another technician.

  2. On the Session toolbar, click the Invite Technician button.

    Invite Technician button

    The Invite Technician dialog box is displayed.
  3. In the Invite Technician dialog box, select the technician you want to invite.

    Note: The list of technicians visible in the Invite Technician dialog box depends on a permission granted by a Rescue Administrator.
    Remember: Technician Collaboration is not designed to be used as a meeting tool. To achieve optimal performance, limit participation to four or five technicians. Performance will be impacted by the speed and power of the customer's device.
  4. In the Set Permissions section, select the permissions you want to grant to the Collaborating Technician.

    Note: All existing Technician Group permissions are applied unless otherwise specified by the Lead Technician, either at the time of invitation or during the session.
  5. In the Comment box, type a message to the Collaborating Technician.
  6. Click OK.

    A Collaboration invitation is sent to the selected technician.
The Collaborating Technician sees the Invitation in his Session List.
ProductLogMeIn Rescue

Is this article helpful?

 

   



Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Close X