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Instant Chat session, the
Chat-Only Mode dialog box informs the technician that
advanced Rescue tools can only be activated if the customer is running the
Chat-Only Mode dialog box, click
Prompt for Download.
The customer receives a message asking him to download the
Rescue Applet by clicking a link in the chat box.
The customer clicks the link and installs the Applet.
Instant Chat interface now acts as the full
Once the Applet is
running, the technician can start remote control and perform all activities he
is normally able to perform using the Rescue Applet.