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LogMeIn Rescue Technician Console
The agent's Technician Group must have permission to
A session can remain On Hold for 14 days.
On the Session List, select the session you want to place on hold.
The session remains in your Session List with the status On
Tip: The session timer will show the
Time On Hold, as well as the cumulative Total Time of the session.
remote control sessions will close when you place a customer On
Hold. To restore the session, select it and click
Note: You can maintain ten active sessions at any time.
Since On Hold sessions do not count as Active, the hold feature gives you
flexibility when managing multiple sessions.