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Use the File Manager to easily and securely transfer files between
your computer and the customer's device.
- The agent's Technician
Group must have permission to launch File Manager
Instant Chat, File Manager can only be
started once the customer has downloaded the Rescue Applet
- The session must be Active
On the Technician Console
File Manager tab, click
Launch File Manager Session.
The customer is prompted to accept or decline your request
to control his computer.
Ask the customer to accept the request.
The File Manager session begins.
Use the File Manager toolbar to work with the customer's files and
All other Workspace tabs remain available.
To end the File Manager session, click the red
X on the File Manager toolbar.
The File Manager session closes, but the session remains
Transferring the session or placing it on Hold will
end the File Manager session.