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LogMeIn Rescue Technician Console
You can edit any Custom Field (as defined
in the Administration Center) directly from the Session List for any Active
The agent's Technician Group must have permission to use the
Inline Editing of Queue feature.
For any Active session, hold your mouse over any field.
Any field that turns yellow can be edited. The entire
field must be visible. Scroll to show the entire field before trying to make
Click the field.
The field becomes editable.
Type your changes.
Exit the field.
The new value is shown in the
Name field, the Chat Panel title, and on the Session tab