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In some cases, the Mobile Applet will function only after your
customer has granted appropriate Application Permissions to the Applet. Ask
your customer to follow these instructions.
Note: Some customers may not be able to modify settings due to a
centrally administered BlackBerry IT Policy.
Depending on the BlackBerry OS your device runs, do one of the
running OS5 or earlier, in the device options, click
Applications. If you cannot find the
Applications menu, click
Options > Applications On devices
running OS6 or later, tap
Option > Device > Application
Highlight the LogMeIn Rescue application.
Menu key and then select
Set the following permissions to
Carrier Internet, Company Network, Wi-Fi
> Interprocess Communication, Device Settings Modification, Module
Management, Keystroke Injection, Screen Capturing, Security Timer Reset
User Data >
Files, Key Store
Note: You may only see
User Data as permissions.
Tip: If a customer experiences problems with permissions,
he can access permission settings during the Applet download process by
Set application permissions before starting
the download. Rescue generally sets all required permissions automatically, so
this feature should only be used as part of your troubleshooting efforts.