Reboot tab to access options for restarting a
customer's device during a remote session.
Note:Only available if this feature is
enabled at the Technician Group level in the Administration Center.
Normal Reboot and Reconnect
All applications on the customer's device are
closed down in an orderly manner and the device is restarted. The customer will
have to enter any hardware or other passwords, after which the support session
is resumed. During this process the session status is shown as Rebooting.
Safe Reboot and Reconnect
Use this option to restart the customer's
computer in safe-mode with networking enabled. Safe-mode is a special way for
Windows to load when there is a system-critical problem that interferes with
the normal operation of Windows.
Emergency Reboot and Reconnect
This option does not allow applications and
other processes to terminate gracefully; the customer may lose unsaved data.
Windows will, however, shut down properly and flush all outstanding file
operations to disk.
This option should be used with care. The
customer will need to enter any hardware or other passwords, after which the
support session is resumed.
Request Windows Credentials
To allow you to reboot a device while the
customer is not present at his machine, the customer can be asked to enter his
login credentials. This information remains on the customer's device, is
encrypted, and cannot be accessed or seen.
Restriction: If the customer device has a BIOS
password configured, or any other hardware-related security mechanism,
Unattended Boot Mode cannot work.