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Technicians provide remote support using the LogMeIn Rescue
Technicians can choose to run the Technician Console in a supported
browser or as a desktop application.
- Direct connection to the
Customer via PIN code or emailed link
- Desktop View and Remote
Control, including Whiteboard
- Detailed Session History
- Chat Interface with
Predefined Replies, URL Push, and File Transfer
- Detailed System Diagnostics,
including Reboot & Reconnect
- Collaboration with internal
or external technicians
- Rescue Lens
Note: A limited version of the Technician Console is used by unlicensed
technicians during an external collaboration session.