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About Lead Technician Capabilities During Collaboration

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LogMeIn Rescue Technician Console

During a Collaboration Session, the Lead Technician can perform the following actions.

Hand-off Lead Technician status
This is only available for collaborating technicians within your Rescue organization. External collaborating technicians cannot become lead technician. In the example below, Chris Jones hands off the Lead status to Sam Russel.

Cancel a hand-off
This is only available for collaborating technicians within your Rescue organization. External collaborating technicians cannot become lead technician. In the example below, Chris Jones cancels handing off the Lead status to Sam Russel.

Remove a Collaborating Technician from a session
Click the X next to a collaborating technician's name.

Change permissions
Click a collaborating technician's name to change permissions.

Share their own screen with the customer
Only available if this feature is enabled at the Technician Group level in the Administration Center.

Invite additional technicians
The lead technician can invite additional internal or external technicians, depending on permissions set in the Administration Center.

Enable/Disable Chat
Only available if this feature is enabled at the Technician Group level in the Administration Center.

Chat privately with Collaborating Technicians
The customer will not see the communications. Collaborative chat is available even when chat with the customer is disabled at the Technician Group level.

Place the session on hold
When the lead technician places the session on hold, the session goes on hold for all participants.
Only available if this feature is enabled at the Technician Group level in the Administration Center.
End the session
The session ends for all participants.
ProductLogMeIn Rescue

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