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The Customer Experience: Calling Card

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It's helpful to understand the customer's experience during a Calling Card session.

Before the session begins, the customer can choose a connection method using the Connect menu (PIN code or a Channel). The customer can also change Proxy Settings by clicking Settings menu.

Standard Rescue Calling Card interface, before connection
Standard Rescue Calling Card interface
The customer has the following capabilities during a Calling Card session:
  • Chat with the technician(s)
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician (or to the Lead Technician during a Collaboration Session)
  • Change the display font size
  • End Remote Control by clicking the large X at upper left
  • End a session by clicking the small X at upper right
  • View a brief Help file
Standard Rescue Calling Card interface, in session
Calling Card, in session
ProductLogMeIn Rescue

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