Rescue Lens is LogMeIn's video-enabled support solution with
integrated VoIP. With Rescue Lens, customers can use a smartphone to stream
secure, live video directly back to service representatives. Support agents can
see the issue with their own eyes, enabling them to remotely guide end-users
through troubleshooting, problem resolution, product setup, claim reporting and
Rescue Lens is available both as a service and as a feature of LogMeIn
Rescue. For the latest pricing and subscription options, visit
This guide applies to Rescue Lens subscribers. If
you are a LogMeIn Rescue subscriber, visit
Rescue Lens subscribers (without LogMeIn Rescue) can access Lens either
through the Technician Console on a Windows PC, or by using the Lens Web
Console in a Google Chrome browser on a Windows PC or on a Mac.
Rescue Lens features available for technicians may depend on settings in
the Rescue Administration Center. For more information, see the
LogMeIn Rescue Administrator's Guide.