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How to Generate a Report

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LogMeIn Rescue Administration Center - Reports

Follow this procedure to generate a report in the LogMeIn Rescue Administration Center.

  1. On the Organization Tree, select the organizational unit for which you want to generate a report.
  2. Select the Reports tab.
  3. Select the type of report you want to generate using the Report Area drop-down box.
  4. For most report areas, you must select a List Type.
    • Choose List All to view information about specific sessions or logins
    • Choose Summary to view cumulative information
  5. Specify the reporting period (Date Range) in one of two ways:
    • Choose a pre-defined report period (today, yesterday, etc.)
    • Choose a specific Start Date and End Date
  6. Select the Time Zone to be applied:
    • Choose Local to report all times using your current time zone (where you are when you generate the report)
    • Choose UTC to report all times in Coordinated Universal Time, which is effectively the same as Greenwich Mean Time (GMT)
  7. Choose a Daily Time Range.

    Generate reports covering any period of the day. This is useful for evaluating shift performance.

  8. Generate the report.
    • Click Get report to view the report on the Administration Center Reports tab
    • Click Get Excel report (XML format) to view or save the report as a Microsoft Excel spreadsheet in XML format
    • Click Get Excel report (Tab delimited) to view or save the report as a Microsoft Excel spreadsheet in tab delimited format

Time Zone Example

Local time. Assume you are in New York and you generate a report for a Technician Group with technicians in San Francisco and Paris. Event times will be reported in local (New York) time. An event that occurred at 2:00:00 PM in San Francisco will be reported as 5:00:00 PM. An event that occurred at 2:00:00 PM in Paris will be reported as 8:00:00 AM.

UTC. Assume you generate a report for a Technician Group with technicians in San Francisco and Paris. Regardless of your location, event times will be reported in UTC. An event that occurred at 2:00:00 PM San Francisco time (UTC-8) will be reported as 10:00:00 PM. An event that occurred at 2:00:00 PM in Paris (UTC+1) will be reported as 1:00:00 PM.

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