If sensitive information is communicated during a session,
Master Administrators can choose to delete a session's chatlog,
thereby excluding sensitive data from the Chatlog report.
When logged in as a Master Administrator, go to Organization Tree
and select an organizational unit.
Report Area, select
Find the sessions with chatlogs you want to delete:
Option 1. If you
need to delete the chatlog for multiple sessions or do not know the exact
Session ID, you should first generate the Chatlog report
in HTML format. For step-by-step instructions, see
How to Generate a Report.
Option 2. If you
already know the Session ID of a single session, enter it in the
Session ID field and click
Delete column, click the
trash can icon for each appropriate session.
The chatlog for each selected session is queued for
deletion. Chatlogs are
not deleted immediately.
Tip: If you change your mind, you can revoke any deletion
within 24 hours by clicking this icon
in the Delete column.
Chatlogs are deleted
24 hours from the moment they are queued for deletion. Pending deletions are
reported in the Chatlog report; deleted chatlogs are not.