Technician permissions are inherited from the Technician Group.
Right-click the Technician Group to which you want to add the
technician and click
Make sure the user you want to work with is selected on the
Organization Tree and click the
The Configuration page is displayed.
Edit the following options:
The user's name as it will be displayed on the
Organization Tree and in the Technician Console, if licensed.
The user's name as it will
be displayed to the customer during a session. Example:
[10:46 AM] Chat session established with Nickname.
The email address the user will use to log in to Rescue
Single Sign-On ID
The identification number the user will use to log on if
Single Sign-on is active.
This is for your own reference.
The password the user will use to log in to Rescue
Minimum password strength
The minimum required
password strength as set on the
Global Settings tab under
Enabled to activate the user.
Tip: To move a technician to another group, select a
technician on the Organization Tree and drag it to the desired Technician Group
or use the
Move to Technician Group drop-down list on the