Custom Fields allow you to collect information about your
customers or sessions. Set the name of fields as they will appear in reports
and in the Technician Console.
Global Settings tab.
Custom Fields, set the names of the various
Name for name field
This field is used as a
primary session identifier. Some organizations may want to use an employee
number or ID code instead of a given name.
Name for custom fields
These are further session
identifiers. Technicians can add these fields as columns on their Session List.
Technicians with permission to use Inline Editing of Queue will be able to edit
the values entered in these fields during a session.
The default language used by the Administration Center Organization
Tree and Custom Fields on the Global Settings tab is set according to the
language used at the time when you register for a LogMeIn Rescue Lens account.
This feature protects your Custom Fields and Organization Tree entity names
from unwanted changes.