Command Center alerts give you visual notification if the
performance of the selected unit is out of the specified range. Configure the
values that trigger alerts.
There are two kinds of alerts:
Warning (yellow) and
Alert (red). When triggered, these alerts make the background of
the corresponding Table panel cell yellow (for Warnings) or red (for Alerts).
Configuring alerts is optional. However, when you configure both an
Alert value and a Warning value for a cell, the following applies:
Wait Time Max,
Handling Time Max, and
Handling Time Avg, the
Alert value must be higher than the
Warning value. This is because lower Wait
and Handling time values are more desirable, and an Alert is stronger than a
In the Command Center, click the gear icon in the upper right
Settings page is displayed.