Set up authentication requirements for administrators attempting
to monitor a technician's desktop. Control how technicians will be notified
when they are being monitored.
Global Settings tab.
Technician monitoring, select from the
Credentials required for authentication
Select this option to
allow monitoring only by users with an administrative account on the monitored
technician's computer. Select
any user to allow monitoring by users with any user
account type on the monitored technician's computer.
Notify technician when monitoring desktop
Select this option if you want
monitored technicians to receive notification when they are being monitored.
When notification is switched off, technicians will be shown a message listing
users who are permitted to monitor their desktop without providing
The settings are applied to all administrators in your