the customer's desktop wallpaper and all user interface effects to be disabled
during remote control. User interface effects include transition effects (fade,
scroll), shadows under menus, and trailing effects while dragging windows.
On the Organization Tree, select the
Technician Group you want to work with.
Technician Console, select
Disable visual effects.
Save your changes.
Disable wallpaper and visual effects box in the
Technician Console will be deactivated. Wallpaper and effects will be disabled
for all remote control sessions.