Define how and when Remote Control and Desktop Viewing sessions
On the Organization Tree, select the
Technician Group you want to work with.
Screen Recording, select from the following
Forced screen recording
this option to record all Remote Control and Desktop Viewing sessions conducted
by members of the selected Technician Group.
Allow Remote Control when screen recording cannot
this option if you want technicians to be able to run Remote Control sessions
even if a recording of the session cannot be saved. If you disable this option,
technicians can only launch remote control when a recording can be saved on the
technician's computer. Furthermore, remote control will end if an error occurs
during screen recording.
Screen recording location
Specify a central location to which recorded sessions will be
saved. You can save locally, to a network location, or to an FTP, HTTP, or
\\computer\directorypath. For example,
<scheme> is ftp, http, and https. For
Restriction: For technicians working on Technician
Console for Mac, uploading screen recordings to an HTTP or HTTPS server is not
Tip: User name and password in the URL are only
required when the host or proxy requires authentication. When credentials are
omitted from URL, the Technician Console will prompt for credentials.
Credentials in the URL are allowed, but not recommended.
Deferred Upload of Screen Recordings
By default, screen recordings are uploaded to the screen
recording location in real time, as the session occurs. This works well in a
high bandwidth environment, but may cause performance issues if a technician is
using a low bandwidth connection. Select
Deferred Upload of Screen Recordings to
temporarily save all screen recordings to the technician’s local drive and then
upload them to the screen recording location as bandwidth becomes available. If
the Technician Console is closed while uploading a file, it starts the upload
process upon restarting the Technician Console. If you select FTP, HTTP, or
HTTPS as a
Screen recording location, deferred upload
is automatically enabled regardless of your settings.
Recorded sessions can be saved
as AVI files or in RCREC format. RCREC is a LogMeIn proprietary format that
must be converted to AVI using the Rescue
AVI Converter on a Windows PC. Each AVI
option offers similar file size, with some variations in color and smoothness.
Experiment to find the best choice to meet your needs. The LogMeIn encoder
(RASC) is designed to offer the highest overall quality, but requires the
LogMeIn codec for playback (available
for Windows only). Anyone viewing your recordings must have the appropriate
codec for the chosen AVI type.