Rescue Applet to display a permission dialog before any other session activity
occurs. Otherwise, customers are prompted when the technician first attempts a
remote action, such as when launching remote control or requesting system
On the Organization Tree, select the
Technician Group you want to work with.
Customer Applet, select
Prompt customer for
permissions > One time when session
Save your changes.
Save Changes to apply the settings to
the current channel or Technician Group
Save settings to all channels/groups to
apply the same settings to all channels or Technician Groups in your
Once downloaded, the
Applet will immediately display a dialog prompting the customer to grant
overall permission that remains valid for the life of the session.
Important: If the customer denies permission upon startup,
he will be prompted again for permission when the technician next attempts a
remote action. If the customer accepts the first request, no further requests