Add a link to
any source of information that may help technicians do their job, such as a
Knowledge Base, documentation, or other valuable support material. Technicians
will see a link added to the menu in the upper-left corner of the Technician
Sample Custom Informational Link
On the Organization Tree, select the
Technician Group you want to work with.
Content Portals, go to
External Content Portal.
Show link in Tech Console menu to activate the
Link name as you want it to be shown in the
Link opens new window at box, enter the URL of
the site that will be opened when the link is clicked in the Technician