Sessions can be manually transferred directly from the
Remember: You can only transfer mobile sessions to a
technician with a valid Rescue + Mobile subscription.
Select the appropriate session from the session list on the
Session tab and click
The Transfer dialog box is displayed.
Type a description in the
Comment box (for example, a reason for the
transfer or a brief summary of the case).
Select the technician, Technician Group or channel to which you
want to transfer the session.
You are prompted to confirm your selection.
OK to execute the transfer.
The session appears in the session list of the Technician,
Technician Group, or Channel to which it was transferred.
Tip: You may need to click
Refresh to see the change.
technician will see the session as Transferred in their Technician Console
queue. Any comment that the administrator added during the transfer will also
be visible in the
Transferred by box.