Upload a list of Web Shortcuts and assign them to technician
groups. Technicians can push shortcuts to a customer's home screen from the
Click2Fix tab, thereby giving customers access to frequently used sites.
Upload the Web Shortcuts that you want technicians to be able to
push. Here's how:
Global Settings tab.
settings > Web Shortuts, click
Icon Label field, name the icon. This name
is seen by technicians before push, and by customers after push.
URL that you want technicians to be able
http:// or https://
Icon that you want technicians to be able
to send. This icon is seen by technicians before push, and by customers after
Important: Icon requirements:
Same width and
pixel width and height
Important: Do not forget to click
Once you have uploaded Web Shortcuts, you must make them available
to technician groups. Here's how:
Select a technician group.
Web Shortcut Availabilty, select shortcuts
from the right panel and click
Add to make them available to the group.
Save your changes.
How does this work
for the technician? In the Technician Console, technicians use the
Web Shortcuts widget to push Web Shortcuts to