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Setting up Web Shortcuts

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LogMeIn Rescue Administration Center

Upload a list of Web Shortcuts and assign them to technician groups. Technicians can push shortcuts to a customer's home screen from the Click2Fix tab, thereby giving customers access to frequently used sites.

  1. Upload the Web Shortcuts that you want technicians to be able to push. Here's how:
    1. Select the Global Settings tab.
    2. Under Mobile device settings > Web Shortuts, click New.
    3. In the Icon Label field, name the icon. This name is seen by technicians before push, and by customers after push.
    4. Enter the URL that you want technicians to be able to send.

      Important: Use http:// or https:// format.
    5. Upload the Icon that you want technicians to be able to send. This icon is seen by technicians before push, and by customers after push.

      Important: Icon requirements:
      • .png format
      • Same width and height
      • Maximum 512 pixel width and height
      Important: Do not forget to click Upload.
    6. Click Apply and Save Changes.
  2. Once you have uploaded Web Shortcuts, you must make them available to technician groups. Here's how:
    1. Select a technician group.
    2. Select the Settings tab.
    3. Under Web Shortcut Availabilty, select shortcuts from the right panel and click Add to make them available to the group.
    4. Save your changes.
How does this work for the technician? In the Technician Console, technicians use the Click2Fix Web Shortcuts widget to push Web Shortcuts to customers.
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