Set the device configurations that technicians can manage during
sessions with a mobile device.
These settings only apply to agents with a Rescue+Mobile license who
are members of a Technician Group with permission to
Configure mobile device settings.
On the Organization Tree, select the
Technician Group you want to work with.
Mobile Device Configuration, select the
features that technicians will be allowed to use while working with the Device
Configuration tab in the Technician Console. These settings do not apply to the
technicians to change email settings on an iOS device.
Allow technicians to change Exchange ActiveSync settings on an
Access Point (APN)
technicians to change APN settings on an Android or iOS device.
Allow technicians to change Passcode settings on an iOS
Allow technicians to change Restrictions on an iOS
Allow technicians to push Web Clips to an iOS device.
technicians to change Wi-Fi settings on an Android or iOS device.