Channels can be assigned to a Technician Group by a Master
Administrator or by an Administrator responsible for that Technician Group.
By default, the channels are named "Channel 1", "Channel 2", and so
on. You cannot create new channels; only rename.
On the Organization Tree, select the
Technician Group to which you want to assign a
On the Channels tab, click the checkbox next to the channel(s) you
want to assign to the selected Technician Group.
The assignment is applied immediately
in the Administration Center. Any technician who is logged in to the Technician
Console must log off and log in again before the change is applied.