Welcome to LogMeIn Support!
Reset Search
Search

Article

How to Set the Default Applet (Standard or Instant Chat)

« Go Back

Information

 
Body

LogMeIn Rescue Administration Center

Choose to run either the Rescue Applet or Instant Chat at the start of any session with a PC or Mac.

Note: Instant Chat runs by default for all sessions with PalmPre devices. No settings are required.
  1. On the Organization Tree, select the channel or Technician Group you want to work with.
  2. Select the Settings tab.
  3. Go to the Customer Applet section.
  4. Choose a Running Mode:
    • Choose Use Instant Chat to activate all sessions for the selected channel or group as Instant Chat sessions in Chat-only mode.
    • Choose Standard to activate all sessions for the selected channel or group as standard Rescue Applet sessions.
  5. For the standard Rescue Applet, you can select the following options:
    • Select Display Customer Applet download page to show customers a standard web page that explains how to download the Applet.
    • Select Use ActiveX Customer Applet if you want to install an ActiveX component on the customer device that will download and automatically run the Applet. Use this feature to overcome restrictions related to direct downloading of .exe files and to reduce the number of steps required to establish a connection.
  6. Save your changes.
    • Click Save Changes to apply the settings to the current channel or Technician Group
    • Click Save settings to all channels/groups to apply the same settings to all channels or Technician Groups in your organization
ProductLogMeIn Rescue

Is this article helpful?

 

   



Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Close X