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How to Customize Applet Appearance

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An Administrator can customize the appearance of the Applet by inserting a custom logo and icon.

  1. On the Organization Tree, select the channel or Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under Customer Applet, go to Branding.
    OptionDescription
    Application nameEnter text to be displayed at the top of the Customer Applet, Mobile Applet, and Instant Chat.
    LogoUpload the logo for the selected channel or Technician Group to use. The logo will be shown in the top-right corner of the standard Applet, Mobile Applet, and Instant Chat. Download the template to see a sample that conforms to all format requirements.
    IconUpload the icon you want to use. The icon will be shown in the top-left corner of the Customer Applet and Instant Chat. Download the template to see a sample that conforms to all format requirements.
Note: The name of your organization will appear on the Applet as entered in the Organization field of the My Account > Modify Contact Information.
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