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Transferred Sessions - Extended Report

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LogMeIn Rescue Administration Center - Reports

This report returns data for each transfer executed by a member of the selected unit during the selected period.

Each row represents one transfer event.

Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Time of Transfer
The exact time of the transfer event. Data type: DateTime. Data length: unspecified.
Waiting Time
The length of time before the customer either abandons the session or is transferred again. Data type: DateTime. Data length: unspecified.
[Name]
The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
Transferred by - Technician ID
An automatically generated, unique identification number of the technician that initiated the transfer. Data type: Integer. Data length: unspecified.
Transferred by
The entity that initiated the transfer. The value System is returned for channel sessions that are automatically transferred according to rules set at Settings > Session Management > Auto-transfer waiting sessions. Data type: String. Data length: 128 characters.
Transferred from - Technician/Channel ID
An automatically generated, unique identification number of the technician or channel from which the session was transferred. Data type: Integer. Data length: unspecified.
Transferred from
The technician or channel from which the session was transferred. Data type: String. Data length: 128 characters.
Transferred to - Technician/Channel ID
An automatically generated, unique identification number of the technician or channel to which the session was transferred. Data type: Integer. Data length: unspecified.
Transferred to
The technician or channel to which the session was transferred. Data type: String. Data length: 128 characters.
Transfer Comment
The value of the Comment field in the Transfer Session dialog box. Data type: String. Data length: 128 characters.
Time in Transfer
The length of time in Transfer. Data type: DateTime. Data length: unspecified.
Transferred from - Technician Group ID
An automatically generated, unique identification number of the technician group from which the session was transferred. Data type: Integer. Data length: unspecified.
Transferred from - Technician Group
The Technician Group from which the session was transferred. Data type: String. Data length: 128 characters.
Transferred to - Technician Group ID
An automatically generated, unique identification number of the technician group to which the session was transferred. Data type: Integer. Data length: unspecified.
Transferred to - Technician Group
The Technician Group to which the session was transferred. Data type: String. Data length: 128 characters.
Chatlog
An icon is displayed if a Chatlog is available. Click the icon to view the log. Data type: String. Data length: unspecified.
ProductLogMeIn Rescue

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