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Failed Sessions - Extended

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LogMeIn Rescue Administration Center - Reports

This report returns data for each individual session that fails during Connecting status for members of the selected unit during the selected period.

A Failed session is any session successfully submitted by the customer, but which never proceeds from Connecting to Waiting status.
Note: A session enters Connecting status when the customer begins downloading the Applet.

Start Time
The exact time when the session entered Connecting status. Data type: DateTime. Data length: unspecified.
Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Session Type
The customer-side technology applied. Data type: String. Data length: 100 characters.
Status
The final status at the time of session end. Data type: String. Data length: 64 characters.
[Name]
The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
[Custom Fields]
The names of these columns are derived from the following settings: Global Settings > Custom Fields > Name for custom field. Data type: String. Data length: 64 characters.
Customer IP
The customer's IP address. Data type: String. Data length: 15 characters.
Private Session Technician Name
For Private Sessions, the name of the technician who initiated the failed session. Data type: String. Data length: 128 characters.
Channel
For Channel Sessions, the name of the incoming channel. Data type: String. Data length: 64 characters.
Technician Email
The technician's email address as recorded in the Email field on the Organization tab. Data type: String. Data length: 128 characters.
Technician Group ID
An automatically generated, unique identification number of the Technician Group to which the technician belonged at the time of generating the report. Data type: Integer. Data length: unspecified.
Technician Group
The name of the Technician Group to which the technician belonged at the time of generating the report. Data type: String.Data length: 128 characters.
ProductLogMeIn Rescue

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