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External Technician Chatlog Report

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LogMeIn Rescue Administration Center - Reports

This report retrieves the chat log and session notes for the selected period for each unique session conducted with an external technician.

You can run external technician chat log reports on your Rescue technicians and on invited external technicians. When you run a report on external technicians, only those sessions will be listed where the invited technician was approved. When you run a report on your Rescue technicians, sessions with unlisted external technicians will also be listed.

Start Time
The exact time when the session entered Collaborating status for the external technician. Data type: DateTime. Data length: unspecified.
End Time
The exact time when the session entered Closed or Timed Out status for the external technician. Data type: DateTime. Data length: unspecified.
Total Time
The sum of Active Time, Hold Time, Rebooting Time, and Reconnecting Time; excluding Waiting time. This is not the same as Total Time as shown in the Technician Console Session List. Data type: DateTime. Data length: unspecified.
Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
[Name]
The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
External Technician Name
The name of the external technician. For approved external technicians, the name is recorded in the Name field on the Organization tab. For unlisted technicians, the name is recorded during the invitation process. Data type: String. Data length: 128 characters.
External Technician Email
The email address of the external technician. For approved external technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.
Inviter's Name
The technician's name who invited the external technician. Data type: String. Data length: 128 characters.
Inviter's ID
The Rescue identifier of the technician who invited the external technician. Data type: String. Data length: 128 characters.
Inviter's Email
The technician's email address who invited the external technician. Data type: String.Data length: 128 characters.
Chat Log
An icon is displayed if a Chat Log is available. Click the icon to view the log. Data type: String. Data length: 2048 characters.
ProductLogMeIn Rescue

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