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Customer Survey Report (List All)

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LogMeIn Rescue Administration Center - Reports

This report returns the results of individual customer surveys submitted in response to sessions conducted by members of the selected unit during the selected period.

Each row represents one submitted survey.

Source
The name of each channel or Technician Group for which a Customer Survey has been activated on the Settings tab > Customer Survey section. The value Technicians is returned when a global survey is assigned to all technicians in an organization. Data type: String. Data length: 128 characters.
Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Date
The date and time when the technician ended the session. Data type: DateTime. Data length: unspecified.
[Name]
The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
[Survey Columns]
These variable columns will show responses to the survey questions defined on the Settings tab in the Customer Survey section. Numeric values correspond to the values assigned while defining survey content (Settings > Customer Survey > Edit). Data type: String. Data length: 128 characters.
Technician Name
The technician's name as recorded in the Name field on the Organization tab. Data type: String. Data length: 128 characters.
Technician ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Technician Email
The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.
ProductLogMeIn Rescue

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