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Collaboration Chat Log Report

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LogMeIn Rescue Administration Center - Reports

This report returns the chat log from each unique session in which a member of the selected unit participated as a collaborating technician.

Start Time
For the collaborating technician. The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.
End Time
For the collaborating technician. The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.
Total Time
The amount of time that the collaborating technician spent in the session. Data type: DateTime. Data length: unspecified.
Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
[Name]
The name of this column is derived from the following setting: Global Settings > Custom Fields > Name for name field. The actual reported value is entered by a customer or technician during session generation. By default this is the name of the customer. Data type: String. Data length: 128 characters.
Technician Name
The technician's name as recorded in the Name field on the Organization tab. Data type: String. Data length: 128 characters.
Technician ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Technician Email
The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.
Chat Log
The Collaboration Chat Log contains full details of the collaboration session, including system messages, chat between technicians, and chat between technicians and customer. Click the icon to view the log. Data type: String. Data length: 2048 characters.

Sample Collaboration Chat Log

This sample shows the Collaboration Chat Log for the same session as shown in the sample for the Chat Log report. Notice that the perspective is that of the Collaborating Technician.
9:19 AM Incoming collaboration session from: Technician 1
9:19 AM Connecting to: [...] 
9:19 AM Connected to Applet (RSA 2048 bits, AES256-SHA 256 bits)
9:19 AM Switched to P2P
9:19 AM «Technician 1»: This is between technicians
9:20 AM «Technician 2»: This is between technicians
9:20 AM Technician 1: This is between technician and customer
9:20 AM Technician 2: This is between technician and customer
9:20 AM Customer: This is from the customer to the technicians
9:20 AM The Lead Technician ended the session
9:20 AM Disconnected (Applet)
9:21 AM The technician ended the session.
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