Welcome to LogMeIn Support!
Reset Search
Search

Article

Chatlog Report

« Go Back

Information

 
Body

LogMeIn Rescue Administration Center - Reports

This report retrieves the chatlog and session notes for each unique session conducted by a member of the selected unit during the selected period.

Each row represents a unique session.

Start Time
The exact time when the session entered Active status. Data type: DateTime. Data length: unspecified.
End Time
The exact time when the session entered Closed or Timed Out status. Data type: DateTime. Data length: unspecified.
Total Time
The sum of Active Time, Hold Time, Time in Transfer, Rebooting Time, and Reconnecting Time; excluding Connecting and Waiting time. This is not the same as Total Time as shown in the Technician Console Session List. Data type: DateTime. Data length: unspecified.
Session ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
[Name]
The name of each channel or Technician Group for which a Customer Survey has been activated on the Settings tab > Customer Survey section. The value Technicians is returned when a global survey is assigned to all technicians in an organization. Data type: String. Data length: 128 characters.
Technician Name
The technician's name as recorded in the Name field on the Organization tab. Data type: String. Data length: 128 characters.
Technician ID
An automatically generated, unique identification number. Data type: Integer. Data length: unspecified.
Technician Email
The email address of the technician. For approved technicians, the email is recorded in the Email field on the Organization tab. For unlisted technicians, the email is recorded during the invitation process. Data type: String. Data length: 128 characters.
Chat Log
An icon is displayed if a Chat Log is available. Click the icon to view the log. Data type: String. Data length: 2048 characters.
Notes
An icon is displayed if notes are available. Click the icon to view the notes. Data type: String. Data length: 1024 characters.
Note: For collaboration sessions, the log contains full details of the session, including system messages, chat between technicians, and chat between technicians and customer.

Sample Chat Log

This sample shows the Chat Log for the same session as shown in the sample for the Collaboration Chat Log report. Notice that the perspective is that of the Lead Technician.
9:19 AM Connecting to: [...] 
9:19 AM Connected to Applet (RSA 2048 bits, AES256-SHA 256 bits)
9:19 AM Switched to P2P
9:19 AM Technician 2 invited to the session...
9:19 AM Technician 2 joined the session
9:19 AM «Technician 1»: This is between technicians
9:20 AM «Technician 2»: This is between technicians
9:20 AM Technician 1: This is between technician and customer
9:20 AM Technician 2: This is between technician and customer
9:20 AM Customer: This is from the customer to the technicians
9:20 AM The technician ended the session.
ProductLogMeIn Rescue

Is this article helpful?

 

   



Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Close X